Trust & Security

Providing a Trustworthy and Secure Marketplace:

It is our mission to guarantee our marketplace is secure to use by always reviewing our security systems, having the latest technology and partnering with Stripe & Paypal to keep our platform secure.


We are currently working on insurance packages to look after our providers and customers in the event of an accident, theft or other situation. Please note it is advised that providers already have insurance for their rentals, venues, space or other items.

Providers may also put a required deposit in their listing description. 


Reputation systems  are in place so both parties can leave feedback for each other after a successful transaction- this gives an incentive to do the right thing, since a bad ratings might ruin future transactions or banned. Reviews can only be made after a successful transaction which eliminates fake reviews.

Studies have shown providers with good reviews are able to charge better prices. Good reviews provide a great way to provide value to your reputation and increase bookings.

Benefits of easy online payments: 

  • Studies have shown that if purchasing is easier, people will buy more.
  • The money is collected in advance incase the customer decides to not show up. They can cancel within 7 days, which gives the provider a chance to get another customer. The money is also not released to the provider until a day after the transaction takes place which builds up the trust for the customer. 
  • Online payments reduce risk of robbery, theft and people not bringing cash to pay. 
  • Our payment processor is Stripe, who is a PCI service provider level 1 which is the highest grade of payment processing security. With their secure socket layer protection and encryption, you can rest assured that your information is safe and secure.  We do not have access to your credit card information, there is no way your account can be breached on our platform. 

This is why we ask you to always pay through Hireitem and never wire money or pay someone directly.


Registering users through email or facebook help us to identify them. It is important to be able to identify users to remove potential fake accounts.
  • Social media verification
  • Email verification: All messages are sent through the site securely to ensure your personal details are always confidential.
  • Providers are allowed to ask customers to bring person i.d in the case of theft. Even though their payment has already been made before coming and credit details store in the event. It is possible they may have used another persons card to make the booking. 


Scam protection

Always pay and communicate directly through Hireitem. As long as you stay on Hireitem throughout the entire process—from communication, to booking, to payment—you’re protected by our protection strategy